Emakina and Twilio sign partnership focused on ‘Omnichannel Excellence’

Emakina and Twilio sign partnership focused on ‘Omnichannel Excellence’

Delivering rich human experiences, in the new ‘digital first’ era

Brussels – Emakina Group (Euronext – ALEMK) today announced its new partnership with leading cloud communications platform Twilio (NYSE: TWLO). The digital agency group will use the cloud communications platform as a service (CPaaS) to boost its clients’ customer relations. Embedding phones, VoIP, and messaging into web, desktop, and mobile software is essential to business survival. Even more so in the new hybrid economy, where nearly all in-person interactions have a digital element and ‘work from anywhere’ is the new reality.

Inspired by their successful collaboration on European FMCG and online business service projects, Emakina Group and Twilio have agreed to formalise their partnership, with Emakina joining Twilio’s BUILD program as an implementation partner. Emakina experts are ready to boost omnichannel engagement through custom Twilio adaptations that help their clients to better know, reach, and serve their users. The proposed tailor-made developments include virtual shop experiences, remote product trials and coaching, online training seminars, interfaces for coaches, and multiple digital shop functionalities.

“Twilio’s strength in powering communications, especially e-commerce interactions, has already proven its value for some of our major clients,” said Alexandros Papanastasiou, integration manager at Emakina Group. “Our partnership will give more clients a competitive edge for multiple user experiences. The opportunities are almost endless, from improved chatting with customer support or delivering appointment reminders to faster messaging and high-performance video conferencing.”

“Emakina recognises that every customer interaction with a brand impacts the value they attach to it. It’s the timing, relevance and quality of the experience that gives competitive advantage,” added Jenny Eddleston, director, systems integration and consulting partners, EMEA at Twilio. “Their experts are incredibly capable when it comes to focusing in on each client’s key challenges and delivering tailor-made solutions with great impact. We’re looking forward to seeing how, in combination, we can bring innovative omnichannel communication benefits to our joint customers.”

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About Emakina Group SA

Emakina Group, an EPAM Systems, Inc. company (NYSE: EPAM), is one of the leading digital groups of independent digital agencies, with 26 offices in 18 countries in Europe, the Middle East, Africa and North America.

Learn more at www.emakina.group and follow us on Twitter @EmakinaGroup.

About EPAM Systems

Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has leveraged its advanced software engineering heritage to become the foremost global digital transformation services provider – leading the industry in digital and physical product development and digital platform engineering services. Through its innovative strategy; integrated advisory, consulting and design capabilities; and unique ‘Engineering DNA,’ EPAM’s globally deployed hybrid teams help make the future real for clients and communities around the world by powering better enterprise, education and health platforms that connect people, optimize experiences, and improve people’s lives.

Selected by Newsweek as a 2021 Most Loved Workplace, EPAM’s global multi-disciplinary teams serve customers in more than 40 countries across five continents. As a recognized leader, EPAM is listed among the top 15 companies in Information Technology Services on the Fortune 1000 and ranked as the top IT services company on Fortune’s 100 Fastest-Growing Companies list for the last three consecutive years. EPAM is also listed among Ad Age’s top 25 World’s Largest Agency Companies and in 2020, Consulting Magazine named EPAM Continuum a top 20 Fastest-Growing Firm.

Learn more at www.epam.com and follow us on Twitter and LinkedIn.

Emakina Group SA
Rue Middelbourg 64A
1170 Watermaal-Bosvoorde
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VAT 0464.812.221